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Contact your school's financial aid office directly for information about:
  • Loan Status
  • Loan Cancellation
  • Loan Disbursement Amounts and Dates
Only your school's financial aid office can provide this information.

Contact the Federal Student Aid Information Center at 1-800-4-FED-AID (800 433-3243) for general information about:

  • Eligibility for Federal Student Financial Assistance Programs
  • Status of your FAFSA®

The TDD number for hearing-impaired individuals is (800) 730-8913.


Contact the Loan Consolidation Information Call Center at 1-800-557-7392 for information about:

  • Consolidating your federal education loans before you apply for a Direct Consolidation Loan


Contact your loan servicer for information about:

  • Loan Repayment
  • Deferment
  • Forbearance
Click here for Additional Information on the federal loan servicers.


Contact the Student Loan Support Center Monday through Friday between the hours of 8:00 am and 11:00 pm Eastern time for information about:

  • The FSA ID
  • Entrance Counseling
  • Financial Awareness Counseling
  • PLUS Counseling
  • Exit Counseling
  • Master Promissory Notes
  • Direct PLUS Loan Requests
  • Endorser Addendums
  • Income-Driven Repayment Plan Requests
  • Direct Consolidation Loan Application and Promissory Note
  • Documenting extenuating circumstances relating to denied credit (Appeal)
  • Assistance with the StudentLoans.gov Web site

E-mail Student Loan Support Center

Use this form to submit feedback and questions about the processes available on the StudentLoans.gov Web site. After entering the required information below click 'Submit'.

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